Department: Community Engagement
Reports to: Director of Community Engagement
Updated on: 7/2/2018
Status: Non-Exempt Employee
Pay + Hours: $10.00/hour for 20 hours/week, flexible to meet the shelter needs; weekend hours will be required.
The Adoption Specialist is responsible for the daily completion and promotion of all adoptions for Tulsa SPCA. This position includes but is not limited to managing all initial inquires, completion, and follow-up of the adoptions program. The person in this position is expected to enhance community engagement through the highest quality of customer service to our clients as we assist them in finding an appropriate adoption match. The Adoption Specialist will be expected to work closely with all departments within the organization to ensure client satisfaction while meeting the mission and vision of Tulsa SPCA; specifically must agree with Tulsa SPCA’s philosophy of removing barriers for adoptions.
- Serves as Tulsa SPCA’s primary liaison for potential adopters including general questions and concerns regarding adoptions and animal availability
- Provide outstanding customer service by ensuring smooth and efficient operations of all adoptions and returns
- Effectively utilize and maintain shelter database (Pet Point), with respect to the adoptions process, in order to reach organization and program objectives
- Establish an environment that encourages client satisfaction and positivity
- Ensure completed folder with accurate information is given to all adopters, along with designated supplies before leaving Tulsa SPCA with adopted animal
- Implement strategic salesmanship to ensure every adopter is offered our retail preventatives and clinic services
- Collaborate with Volunteer Manager to prepare animal folders and adoption kennel cards for all offsite programming, including Mobile Adoption Center (MAC) events.
- Maintain a clean, organized and safe environment for the animals and public at all times. Stock all supplies prior to opening
- Responsible for training staff and volunteers on proper use and completion of adoptions in database
- Responsible for preparation, content and documentation for adoption related grants and outside publications
- Submit weekly and monthly reports to Director of Community Engagement detailing progress and outcomes of adoptions; along with daily available animal lists to Pet Care team
- Conduct financial transactions as required for completed adoptions
- Attend training required to enhance knowledge and animal handling/welfare skills
- Comply with all Tulsa SPCA policies and best practices, including a high standard of dependability for promptness and attendance
- Performs related work as required
- High School diploma or State Equivalency certification required. Some college preferred
- Must exhibit strong interpersonal and customer service skills; along with excellent verbal and written communication skills.
- Bilingual abilities preferred
- Exhibits excellent organizational and sound decision-making skills with attention to detail
- Experience and knowledgeable with Windows based PC, including general office software required. Capable of learning new database systems. Graphics experience a plus
- Ability to perform clerical duties such as data entry, answering a multi-line phone system, returning phone calls, filing, copying as needed
- Ability to promote Tulsa SPCA’s animals, clinical products and services effectively
- Must have a valid driver’s license
- Availability to work weekends and varied shifts as required
- Flexible and adaptable to fast paced environments and stressful situations.
- Multi-task and self-starter, ability to learn quickly.
- Respect for animals and ability to exercise proper control
- Must remain professional, calm, polite, friendly and empathic at all times; even during stressful situations.
- General knowledge of animal welfare helpful
- Office setting with extended periods of sitting, talking and listening
- Exposure to odors, wet, humid, and dusty conditions, airborne particles, fur, hair, animal waste, and various cleaning chemicals and supplies.
- May be exposed to sick, injured and vicious animals.
- Ability to bend, walk, reach, push, pull, sit and stand for extended periods of time. Ability to hear, talk, and use hand dexterity, specific vision abilities required to include close vision and ability to adjust focus.
- Noise levels in kennel areas vary
Applications and resumes should be sent to firstname.lastname@example.org