Department: Clinic

Reports To: Clinic Supervisor

Updated On: June 2021

Status: Non-exempt, Hourly Wage, Full-Time, 40 Hours


To maintain the highest of animal care standards for the animals housed or visiting the Tulsa SPCA.  To work closely with the veterinarian and animal caregivers to assure the highest standards of animal health and husbandry. To provide excellent customer service with the adopters, fosters, or staff regarding questions, concerns, or any medical inquiry.

This job classification has been designated as a safety-sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq., (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.


  • Ensure that all animals (and their owners/fosters) receive the highest quality care.
  • Maintain the highest standard of customer service.
    • Maintain a professional manner at all times, being compassionate and respectful to clients
    • Assist clients in making informed decisions about their pet’s care
    • Discuss difficult medical conditions with clients in a compassionate manner
  • Assist with the operation of the veterinary clinic
    • Maintain the cleanliness and orderliness of the clinic
    • Prevent disease spread


  • Working as a veterinary assistant
    • Daily cleaning, feeding, and watering
    • Moving animals between housing locations
    • Prepping animals for surgery
    • Assist during surgery generally and with anesthetics as needed
    • Monitor recovery from surgery as needed
    • Cleans, maintain, and sterilize instruments and equipment and stock exam and treatment rooms
    • Collect and process specimens and perform routine lab and diagnostic tests
    • Assisting the veterinarian with exams and vaccines and procedures
    • Fill medication prescriptions
    • Provide emergency first aid to sick or injured animals
    • Hold or restrain animals using safe techniques
    • Use proper protective equipment when working with animals and chemicals
    • Exit exams, make sure medications are ready to go
    • Educate and advise clients on pet care and nutrition
    • Caring for animals undergoing treatment in the clinic
    • Medicating shelter animals
    • Initiate, monitor, update and file correctly all relevant treatment, animal, and client information in a paper chart, electronic records, and any other tracking documents
    • Assist with intake as required
    • Job responsibilities may include any additional duties assigned as they relate to the management and wellbeing of the shelter animals


  • Strong communication skills, both verbal and written
  • Customer service skills — Ability to work with staff, adopters, and foster parents
  • Strong attention to detail and task orientation.
  • Ability to work under pressure.


Education/Experience Required

  • Associates Degree or equivalent required; or experience in lieu of degree.
  • One year of experience in customer service-related field preferred.
  • General knowledge of animal welfare helpful.
  • Excellent oral and written communication skills required
  • Computer experience – Windows-based – preferred.
  • Must be self-motivated, time-management and organizational skills required

Physical Demands

  • Repetitive bending, stooping, standing, kneeling, and similar movements required for purposes of cleaning, lifting of supplies/animals.
  • Must be able to physically restrain dogs weighing 50lbs +
  • Noise levels in kennel areas vary.


FT position. The schedule can vary, shift changes will be necessary sometimes as will work on holidays and some overtime.

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